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Shipping & Returns

Refund and return policy




Thank you for choosing Night crawler apparel. We are committed to providing you with
high-quality t-shirts and gym accessories. If for any reason you are not satisfied with
your purchase, we are happy to offer assistance in accordance with our Refund and
Return Policy outlined below.


1. GENERAL INFORMATION:


This policy applies to all purchases made through our website
www.nightcrawler-ap.com By purchasing from our store, you agree to the terms
and conditions of this Refund and Return Policy.


2. RETURNS POLICY:


1 Eligibility for Returns:


*You may return eligible items within 30 days from the date of purchase for a full
refund or exchange.


*To qualify for a return, the item must be unused, unwashed, and in the same
condition in which it was received.


*The product must also be in its original packaging, with all tags and labels intact.


*A valid proof of purchase (order number or receipt) is required to process returns


2 Non-returnable Items:


*Personalized or custom items cannot be returned unless they are defective.


*Products marked as final sale, clearance, or discounted are not eligible for return or
exchange, unless the item is damaged or defective upon receipt.


3. REFUNDS:


*Upon receipt of the returned product, we will inspect it and notify you of the approval
or rejection of your refund.


*If approved, a refund will be issued to your original payment method. Please note
that the refund may take 5-7 business days to reflect in your account, depending on
your payment provider.


*Shipping charges are non-refundable. Return shipping costs are the responsibility of
the customer unless the item is defective or incorrect.


*Partial refunds may be issued for items that are not in their original condition,
damaged, or have missing parts for reasons not due to our error.


4. EXCHANGES:


*We are happy to offer an exchange for the same item in a different size or color,
provided the item is returned within 30 days and in original, unused condition.


*You must contact our customer support team at Support@nightcrawler-ap.com to initiate
the exchange. You may be responsible for the return shipping costs unless the item
was defective or sent incorrectly.


5. DAMAGED OR DEFECTIVE ITEMS:


*If you receive a damaged or defective product, we apologize for the inconvenience.
Please contact us immediately at
Support@nightcrawler-ap.com within 7 days of receiving
the item.


*Provide your order number and clear photographs of the damaged or defective item
to help us process the claim quickly.


*If the item is confirmed to be defective or damaged, we will provide you with a
replacement or a full refund, including shipping costs.


6. HOW TO RETURN AN ITEM:


To initiate a return, follow these steps:


1. Contact Customer Support: Email us at Support@nightcrawler-ap.com with your order
number, the product you wish to return, and a reason for the return.


2. Return Authorization: We will provide you with a Return Merchandise Authorization
(RMA) number and return instructions.


3. Ship the Item: Package the item securely and ship it to the address provided by our
customer support team. Ensure that you include the RMA number inside the
package.


7. REFUND PROCESSING TIME:


*Once the returned item is received and inspected, we will process your refund within
5-7 business days.


*Refunds will be credited back to your original payment method. If you paid via credit
card, please note that it may take additional time for the refund to show up on your
statement, depending on your card issuer.


8. ORDER CANCELLATIONS:


*Orders can be canceled within 24 hours of purchase for a full refund. After this time
frame, cancellations are no longer accepted as orders are processed immediately.


*To cancel your order, please contact us at Support@nightcrawler-ap.com as soon as
possible.


9. RESPONSIBILITY FOR RETURN SHIPPING COSTS:


*Return shipping costs are the responsibility of the customer unless the product is
defective or we made an error in fulfilling your order.


*We recommend using a trackable shipping service or purchasing shipping insurance
for items over $50 as we cannot guarantee receipt of your returned item.


10. NO REFUNDS FOR HARASSMENT:


We reserve the right to refuse any return or refund requests if the customer engages
in harassment, abusive behavior, or violates our terms of service in any way. No
refund will be issued in such cases.


11. CHANGES TO THIS REFUND AND RETURN POLICY:


*We reserve the right to update or modify this Refund and Return Policy at any time.


*Any changes will be posted on our website, and the new policy will take effect
immediately upon posting.


*Please review this policy periodically to stay informed of any updates.

12. CONTACT INFORMATION:


If you have any questions or concerns regarding our Refund and Return Policy,
please contact our customer support team:


*Email: Support@nightcrawler-ap.com
*Website: nightcrawler-ap.com

Shipping policy

​​
 

We are committed to providing you with high-quality products and efficient delivery. Please
read through our shipping policy carefully to understand how we handle shipping,
processing, and delivery.


1. ORDER PROCESSING TIME


1. Order Processing: Orders are processed within 1-2 business days (excluding
weekends and public holidays). Orders placed after 12:00 PM (EST) will be
processed on the next business day.


2. Order Verification: We may contact you for verification or further details if your order
requires additional information or to resolve any issues.


2. SHIPPING METHODS & RATES


1. Shipping Methods: We offer standard shipping and expedited shipping options.
Shipping options and associated costs will be presented to you at checkout.


2. Shipping Rates: Shipping rates are calculated based on the shipping address,
weight of the items, and chosen shipping method. Rates will be clearly displayed at
checkout.


3. DELIVERY TIMEFRAMES


1. Standard Shipping: Estimated delivery within 5-10 business days (depending on your
location).


3. Delivery Estimates: Delivery timeframes are estimates and cannot be guaranteed.
Unexpected delays from shipping carriers or weather conditions may affect the
delivery timeline.


4. SHIPPING CARRIER


1. We utilize reliable carriers to ensure
your order arrives in a timely manner. The carriers we use vary depending on location, shipping method, and manufacturer

2. Tracking Information: Once your order is shipped, a tracking number will be
provided via email, allowing you to track the status of your shipment online. Please
allow 24-48 hours for the tracking information to update.


5. SHIPPING RESTRICTIONS


1. Countries with shipping restrictions cannot access our products. It is the responsibility of the customer to determine whether they will be able to access our products from their current location


6. LOST OR DAMAGED PACKAGES


1. Liability: Night crawler apparel is not responsible for any lost, stolen, or damaged
packages once they are in the possession of the carrier.


2. Claims Process: If your package is lost or damaged during transit, please contact
the carrier directly with the tracking number provided. We will assist with the claims
process if necessary.


7. DELIVERY ISSUES OR DELAYS


1. Shipping Delays: Night crawler apparel is not responsible for any delays caused by the shipping carrier. Weather conditions, natural disasters, and other unforeseen
circumstances may cause delivery delays beyond our control.


2. Incorrect Address: If the provided shipping address is incorrect or incomplete, the
customer is responsible for any additional shipping costs to reship the package.


8. FREE SHIPPING AND PROMOTIONS


1. Free Shipping: We occasionally offer free shipping promotions. Free shipping
applies only to standard shipping and will be clearly stated during the checkout
process. Certain restrictions may apply, such as minimum order value or specific
product eligibility.


2. Promotional Offers: Promotions and discounts are subject to change without notice
and may have specific terms and conditions. Please review each promotion carefully
before placing your order.


9. CUSTOMER RESPONSIBILITIES


1. Accurate Information: It is the customer's responsibility to ensure that the shipping
address entered is correct and complete. N
ight crawler apparel will not be responsible for delays or issues caused by incorrect address information provided by the customer.


2. Customs and Duties: For domestic orders, taxes and duties are included in the
shipping price. N
ight crawler apparel is not responsible for any customs charges or import
fees that may apply to international orders (if applicable in the future).


10. ORDER CANCELLATIONS & MODIFICATIONS


1. Order Modifications: If you need to modify your order, please contact us at
Support@nightcrawler-ap.com as soon as possible. We can only make changes to orders
that have not been processed for shipping.


2. Order Cancellation: Orders can be canceled within 1 hour of placement. After this
time, the order will be processed for shipping, and cancellation may not be possible.


11. CUSTOMER SUPPORT


For any questions regarding shipping, delivery status, or if you encounter any issues
with your order, please contact our customer support team at

Support@nightcrawler-ap.com We are happy to assist you and ensure your experience
is smooth.
Thank you for shopping with night crawler apparel! We value your business and are
dedicated to providing excellent service.

Please note that members are entitled to a 100% money-back guarantee if they are not satisfied with their product for any reason. Members suspected of fraudulent activity such as the abuse of our guarantee for the purpose of receiving free products etc will be promptly blocked from using our services.
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